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March Infotech (MI) is a professionally managed group of Software Engineers with Quality and Customer focus. The promoters have excellent track record in the worldwide IT industry through their association with large MNCs like Shell India, Toyota Australia, BellSouth and AT&T USA, London Electricity UK, Fujitsu Singapore, Bell Cross Canada.
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Help Desk Support System

Online Customer Support System (MI Hdesk ) facilitates you to troubleshoot problems being faced by your end-customers. Corporations often provide help desk support to their customers via phone or E-mail, but there is no way those problems can be tracked without a Software such as MI Hdesk . The software package is designed for handling interaction between end-user (Customer, Vendor, Employee or Shareholder) and Heads of departments viz. Support/HR/BD more effectively. It can be further customized to include any other features desired by you.

 

Benefits include projecting your organization as customer focused, savings of time, efforts and costs. The ticket data is managed properly and reports for data analysis and decision-making can be produced.

Features of MI Hdesk:

  • Entry and tracking of enquiries/issues
  • Customer and Ticket Data Maintenance
  • Search tickets by status, name, date etc
  • Canned Responses for resolution
  • Custom fields for seeking customer data
  • Your Logo appears on all the screens

 

  
 

5-user license can be customized to cater to heads who will receive the mails, whenever an enquiry/issue is raised by the end-users – which belongs to their department.

 

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